Refund and Returns Policy

Last updated: 31 October 2026

Our services

If you are a consumer and buy a service from us online, you can cancel within 14 days of agreeing the contract. If you ask us to start work within that period, you pay for the work already done up to the time you cancel. Once a service has been fully carried out, the right to cancel ends.

How to cancel

Tell us clearly that you want to cancel, by phone or through the contact form, with your name and details of the service.

Refunds

If you are due a refund, we pay it within 14 days of agreeing that it is due, to the original payment method. Fees already paid for work completed, and third-party costs we have paid on your behalf (such as marketplace, supplier or freight charges), are not refundable.

If something goes wrong

If a service is not carried out with reasonable care and skill, tell us and we will put it right or refund the part of the fee that relates to the problem, as the law requires. Marketplace decisions, such as account rejections, are outside our control and are not by themselves a failure of our service.

Products sold through marketplaces

Products we sell on Amazon, eBay, TikTok Shop or other marketplaces are covered by the returns and refund rules of that marketplace and by your statutory rights. Please use the return process shown on your order.

Contact

Noon Say Nowaf Ltd, 170 Gardenia Avenue, Luton, LU3 2NT. Telephone: +44 7446 372937. You can also use the form on our Contact page.